Patient Ambassador

West Coast Dental Services; Calimesa (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

West Coast Dental Services is seeking a dynamic Patient Ambassador in California to enhance patient experience and boost treatment plan conversions. This role blends sales, hospitality, and patient education to clearly convey value while supporting office growth and production goals.

The ideal candidate has 1–3+ years in sales or customer-facing roles, excels at building rapport, and communicates effectively in a fast-paced dental setting.

Qualifications

• 1–3+ years of sales, customer service, hospitality, or patient-facing experience.
• Proven ability to build rapport and connect with customers/patients.
• Strong communication, relationship-building, and closing skills.

Responsibilities

• Deliver an outstanding customer experience that makes patients feel welcomed, valued, and comfortable
• Build strong relationships and establish trust quickly with patients and families
• Present and explain treatment plans in a confident, professional, and persuasive manner
• Drive case acceptance by effectively addressing concerns, overcoming objections, and communicating value
• Utilize strong interpersonal and communication skills to connect with patients and improve treatment conversion
• Follow up with unscheduled treatment patients and re-engage opportunities into scheduled appointments
• Discuss insurance benefits, financing options, and payment plans with confidence
• Maintain a positive, energetic, and service-oriented attitude in a fast-paced environment
• Collaborate closely with providers and office leadership to support patient care and office goals

Skills

Customer service

Interpersonal skills

Closing skills

Communication

Active listening

Goal-oriented

Adaptability

Fast-paced environment

Job description

Patient AmbassadorJob Summary

The Patient Ambassador is a high-energy, patient-facing role responsible for increasing case acceptance, driving treatment plan conversions, and delivering an exceptional patient experience. We are seeking someone with strong sales and customer service experience who excels at building relationships, connecting with patients, and creating trust quickly.

This role combines consultative sales, hospitality, and patient education to help patients understand the value of treatment while supporting office production and growth goals.

Key Responsibilities

• Deliver an outstanding customer experience that makes patients feel welcomed, valued, and comfortable
• Build strong relationships and establish trust quickly with patients and families
• Present and explain treatment plans in a confident, professional, and persuasive manner
• Drive case acceptance by effectively addressing concerns, overcoming objections, and communicating value
• Utilize strong interpersonal and communication skills to connect with patients and improve treatment conversion
• Follow up with unscheduled treatment patients and re-engage opportunities into scheduled appointments
• Discuss insurance benefits, financing options, and payment plans with confidence
• Maintain a positive, energetic, and service-oriented attitude in a fast-paced environment
• Collaborate closely with providers and office leadership to support patient care and office goals

Qualifications

• 1–3+ years of sales, customer service, hospitality, or patient-facing experience required
• Proven ability to build rapport and connect with customers/patients at a high level
• Strong communication, relationship-building, and closing skills
• Experience working in a goal-driven or performance-based environment preferred
• Dental or healthcare experience is a plus, but not required
• Comfortable discussing financial arrangements and high-value services

Skills & Competencies

• Exceptional customer service and people skills
• Strong ability to influence and connect with others
• Outgoing, positive, and confident personality
• Consultative sales mindset
• Excellent communication and active listening skills
• Goal-oriented and results-driven
• Strong follow-up and organizational abilities
• Ability to thrive in a fast-paced, high-volume environment