Patient Experience & Conversion Specialist

West Coast Dental Services; Calimesa (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

West Coast Dental Services is seeking a dynamic Patient Ambassador in California to enhance patient experience and boost treatment plan conversions. This role blends sales, hospitality, and patient education to clearly convey value while supporting office growth and production goals.

The ideal candidate has 1–3+ years in sales or customer-facing roles, excels at building rapport, and communicates effectively in a fast-paced dental setting.

Qualifications

• 1–3+ years of sales, customer service, hospitality, or patient-facing experience.
• Proven ability to build rapport and connect with customers/patients.
• Strong communication, relationship-building, and closing skills.

Responsibilities

• Deliver an outstanding customer experience that makes patients feel welcomed, valued, and comfortable
• Build strong relationships and establish trust quickly with patients and families
• Present and explain treatment plans in a confident, professional, and persuasive manner
• Drive case acceptance by effectively addressing concerns, overcoming objections, and communicating value
• Utilize strong interpersonal and communication skills to connect with patients and improve treatment conversion
• Follow up with unscheduled treatment patients and re-engage opportunities into scheduled appointments
• Discuss insurance benefits, financing options, and payment plans with confidence
• Maintain a positive, energetic, and service-oriented attitude in a fast-paced environment
• Collaborate closely with providers and office leadership to support patient care and office goals

Skills

Customer service

Interpersonal skills

Closing skills

Communication

Active listening

Goal-oriented

Adaptability

Fast-paced environment

Job description

West Coast Dental Services is seeking a dynamic Patient Ambassador in California to enhance patient experience and boost treatment plan conversions. This role blends sales, hospitality, and patient education to clearly convey value while supporting office growth and production goals.

The ideal candidate has 1–3+ years in sales or customer-facing roles, excels at building rapport, and communicates effectively in a fast-paced dental setting.