Patient Experience Advocate | Team Liaison + PTO & Tuition

LifeBridge Health; Westminster (MD); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Free on-site parking

Wellness programs

Mental health support

Tuition reimbursement

Job summary

LifeBridge Health's Carroll Hospital in Westminster, Maryland, seeks a patient-focused service professional to support patients, families, and care teams, ensuring patients and families are informed, involved, and positively impact the overall experience. The role requires 3-5 years of customer service experience and a strong ability to coordinate between clinicians, ancillary staff, and leaders.

You will help prevent and resolve patient concerns, facilitate clear communication among team

Qualifications

• Customer service background with experience supporting patients and families.
• Excellent communication skills.
• Ability to collaborate with clinicians and leaders.

Responsibilities

• Support patients and families to keep informed and involved.
• Facilitate communication among care team members.
• Help prevent and resolve patient concerns.

Skills

Customer service

Communication

Team collaboration

Education

High School / GED

Job description

LifeBridge Health's Carroll Hospital in Westminster, Maryland, seeks a patient-focused service professional to support patients, families, and care teams, ensuring patients and families are informed, involved, and positively impact the overall experience. The role requires 3-5 years of customer service experience and a strong ability to coordinate between clinicians, ancillary staff, and leaders.

You will help prevent and resolve patient concerns, facilitate clear communication among team