Patient Experience Concierge

LifeBridge Health; Alto Vista (MD); On-site; USD 25,000 - 38,000; Part time

Benefits offered by this job

Medical, dental, and vision coverage

403(b) retirement plan with employer/3

Tuition reimbursement toward advanced 

Generous paid time off

On-site parking

Job summary

LifeBridge Health is seeking a patient-centered professional to support Carroll Hospital’s patients and families, as well as care teams, ensuring informed, involved, and positive experiences. The role emphasizes collaboration with clinicians and leaders to uphold high-quality care and resolve concerns efficiently.

Key responsibilities include facilitating team communication, guiding families through care processes, and contributing to a welcoming, supportive environment.

Qualifications

• Customer service background and excellent communication skills.
• Ability to work collaboratively with care teams, clinicians and leaders.
• Ensures patients and families are informed and engaged.

Responsibilities

• Support patients, families, and care team members to improve patient experience.
• Facilitate communication among team members as appropriate.
• Prevent and resolve patient and family concerns.

Skills

Customer service

Communication

Team collaboration

Patient-focused

Education

High School / GED

Job description

Summary

An individual with a customer service background who provides support to patients and families as well as care team members ensuring patients and families are informed, involved, and positively impact the overall patient experience at Carroll Hospital. This individual will also facilitate communication among team members as appropriate and prevention and resolution of patient and family concerns as appropriate. This individual has demonstrated customer service skills and knowledge, has excellent communication skills, and is able to work in a collaborative manner with ancillary team members, clinicians, and leaders.

Schedule

Part-Time | 2:00 PM - 10:00 PM | Wednesday, Saturday, & Sunday OR (12pm - 12am Saturday & Sunday)

Experience

Required:

• 3-5 years

Education

Preferred:

• High School / GED

Licensures & Certifications

Pay Range

$18.19 to $27.29 Based On Experience

Benefits

• Medical, dental, and vision coverage starting the first of the month after hire, plus wellness programs and mental health support
• 403(b) retirement plan with employer match, pension, and life and disability insurance
• Tuition reimbursement toward advanced degrees and specialty certifications
• Generous paid time off, fitness discounts, and free on-site parking

About Carroll Hospital

Carroll Hospital in Westminster, Maryland, is a full-service community hospital proudly serving the residents of Carroll County and the surrounding region. As part of LifeBridge Health - one of the region's most comprehensive healthcare systems - Carroll delivers personalized, high-quality care in a welcoming community setting, with a mission to improve the health of the communities we serve, and to take care of the people who take care of patients.

About LifeBridge Health

LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to "improve the health of people in the communities we serve." Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care.

With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in Maryland.

Our organization thrives on a culture of CARE BRAVELY-where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare.

LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.