Patient Experience Advocate

Meritus Health Inc; Hagerstown, Northern (MD, KY); Hybrid; USD 59,000 - 87,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k plan

Paid Time Off

Education assistance

Employee assistance program

Shift differential

Job summary

Meritus Medical Center in Hagerstown, MD seeks a compassionate Patient Advocate to serve as a trusted liaison between patients, families, clinicians, and hospital leadership.

You will help patients navigate their healthcare journey, address concerns, facilitate timely resolutions, and ensure every patient feels heard, respected, and supported. This is a full-time position with day shifts and benefits eligibility.

Qualifications

• Bachelor's degree in Human Services or related field required; master's preferred.
• Minimum five years of healthcare experience with direct patient interaction.
• Strong conflict resolution and communication skills; ability to maintain professionalism and discretion.

Responsibilities

• Serve as a liaison between patients, families, healthcare providers, and administration.
• Investigate and address patient concerns with empathy and confidentiality.
• Collaborate with leadership and care teams to facilitate timely resolutions of issues.
• Advocate for patients and families as they navigate the healthcare system.
• Support service excellence and patient safety initiatives across the health system.

Skills

Conflict resolution

Communication

Relationship building

Customer service

Professionalism

Education

Bachelor's degree in Human Services or related field

Master's degree preferred

Job description

Meritus Medical Center in Hagerstown, MD seeks a compassionate Patient Advocate to serve as a trusted liaison between patients, families, clinicians, and hospital leadership.

You will help patients navigate their healthcare journey, address concerns, facilitate timely resolutions, and ensure every patient feels heard, respected, and supported. This is a full-time position with day shifts and benefits eligibility.