Patient Experience Advocate — Evenings & Weekends

LifeBridge Health; Alto Vista (MD); Sur place; USD 25 000 - 38 000; Temps partiel

Avantages offerts par ce poste

Medical, dental, and vision coverage

403(b) retirement plan with employer/3

Tuition reimbursement toward advanced 

Generous paid time off

On-site parking

Résumé du poste

LifeBridge Health is seeking a patient-centered professional to support Carroll Hospital’s patients and families, as well as care teams, ensuring informed, involved, and positive experiences. The role emphasizes collaboration with clinicians and leaders to uphold high-quality care and resolve concerns efficiently.

Key responsibilities include facilitating team communication, guiding families through care processes, and contributing to a welcoming, supportive environment.

Qualifications

• Customer service background and excellent communication skills.
• Ability to work collaboratively with care teams, clinicians and leaders.
• Ensures patients and families are informed and engaged.

Responsabilités

• Support patients, families, and care team members to improve patient experience.
• Facilitate communication among team members as appropriate.
• Prevent and resolve patient and family concerns.

Connaissances

Customer service

Communication

Team collaboration

Patient-focused

Formation

High School / GED

Description du poste

LifeBridge Health is seeking a patient-centered professional to support Carroll Hospital’s patients and families, as well as care teams, ensuring informed, involved, and positive experiences. The role emphasizes collaboration with clinicians and leaders to uphold high-quality care and resolve concerns efficiently.

Key responsibilities include facilitating team communication, guiding families through care processes, and contributing to a welcoming, supportive environment.