Patient Experience Advocate II

Radiology Partners, Inc.; Austin (TX); On-site; USD 22,000 - 28,000; Full time

Job summary

Austin Radiological Association (ARA Diagnostic Imaging), a Radiology Partners practice, is seeking a proactive Front Desk Coordinator to improve patient flow and front desk operations in the Greater Austin area. You will oversee daily scheduling, greet patients, and coordinate staff to deliver efficient service.

We offer competitive compensation, a supportive team culture, and opportunities for cross-training within Radiology Partners' network.

Qualifications

• High school diploma or equivalent and 6+ months direct experience in radiology or other medical practice or call center.
• Mastery in radiology exam scheduling and medical terminology.
• Ability to work independently in a fast-paced, high productivity environment.

Responsibilities

• Manage day-to-day front desk operations and patient flow.
• Assign workstations and breaks; monitor productivity and quality.
• Escalate personnel/operational issues to Clinical Site Manager as needed.
• Train new hires and keep admissions policies up to date.
• Provide exemplary customer service to patients and visitors.

Skills

Customer service

Communication

Problem solving

Independent work

Education

High school diploma or equivalent

Job description

Austin Radiological Association (ARA Diagnostic Imaging), a Radiology Partners practice, is seeking a proactive Front Desk Coordinator to improve patient flow and front desk operations in the Greater Austin area. You will oversee daily scheduling, greet patients, and coordinate staff to deliver efficient service.

We offer competitive compensation, a supportive team culture, and opportunities for cross-training within Radiology Partners' network.