Lead Patient Care Advocate | Rock Creek Plaza

Radiology Partners, Inc.; Austin (TX); On-site; USD 22,000 - 28,000; Full time

Job summary

Austin Radiological Association (ARA Diagnostic Imaging), a Radiology Partners practice, is seeking a proactive Front Desk Coordinator to improve patient flow and front desk operations in the Greater Austin area. You will oversee daily scheduling, greet patients, and coordinate staff to deliver efficient service.

We offer competitive compensation, a supportive team culture, and opportunities for cross-training within Radiology Partners' network.

Qualifications

• High school diploma or equivalent and 6+ months direct experience in radiology or other medical practice or call center.
• Mastery in radiology exam scheduling and medical terminology.
• Ability to work independently in a fast-paced, high productivity environment.

Responsibilities

• Manage day-to-day front desk operations and patient flow.
• Assign workstations and breaks; monitor productivity and quality.
• Escalate personnel/operational issues to Clinical Site Manager as needed.
• Train new hires and keep admissions policies up to date.
• Provide exemplary customer service to patients and visitors.

Skills

Customer service

Communication

Problem solving

Independent work

Education

High school diploma or equivalent

Job description

JOIN ARA DIAGNOSTIC IMAGING (A Radiology Partners practice): Make a local impact in the Greater Austin, TX area!

At Austin Radiological Association (ARA Diagnostic Imaging) , we believe transforming radiology starts with investing in the people who deliver care every day. As a practice of Radiology Partners (RP) , ARA combines a strong local presence across Austin with the support and resources of a leading national radiology organization -delivering exceptional outpatient imaging while offering healthcare professionals meaningful, sustainable careers.

ABOUT ARA DIAGNOSTIC IMAGING & RADIOLOGY PARTNERS, INC.

Since 1954, Austin Radiological Association (ARA Diagnostic Imaging) has been a trusted leader in medical imaging across Central Texas, providing high-quality, patient-focused care through 18 state-of-the-art outpatient imaging centers and partnerships with 24 area hospitals throughout the Austin market.

As a proud practice of Radiology Partners since 2019, ARA combines trusted local care with the strength of a national radiology organization, offering advanced diagnostic technology, access to hundreds of board-certified radiologists, enhanced AI capabilities, and a commitment to innovation, quality, and convenient community-based care.

Together, RP and ARA Diagnostic Imaging we are redefining how imaging supports patients, referring providers, and the clinicians who make care possible. When you join ARA , you'll be backed by Radiology Partners (RP) -a nationally recognized organization that prioritizes clinical excellence and a people - first culture.

WHY JOIN US:

• Competitive compensation and comprehensive total rewards
• True work-life balance in an outpatient setting - no on-call shifts or overnights
• Consistent RP standards with local leadership and support
• Opportunities for modality cross - training and professional growth
• A fun, team-first culture at ARA -collaborative, supportive, and grounded in safety and trust

Radiology Partners has been Certified Great Place to Work for five consecutive years, reflecting the experiences of team members across our practices nationwide.

Position Summary:

• Responsible for the daily outcome that is generated from the patientimpact tool. Manages the quality of day-to-day front desk operations and ensures efficient patient flow. Assigns workstations and lunch breaks to staff. Evaluates and ensures workflow and performance to maximize productivity and quality and minimize patient wait time. Ensures changes/updates to workflow are implemented. Informs management about significant personnel and operational issues. Resolves problems related to patients and referring physicians. Escalates to Clinical Site Manager as necessary
• Trains new hires and consistently informs staff on changes to admissions policies, procedures and practices.Attends department meetings to discuss and evaluate best practices. Collaborates to maintain current training manual. May be required to perform personnel audits on site CCA’s
• Displays exemplary customer service at all timeswith both internal and external customers including a positive, friendly and caring attitude
• Greets patients and visitors, determines the nature of their visit and provides accurate, appropriate information
• Helps dissolve situations with irate patients on the phone or in the lobby, with good listening skills, and problem solving. Enlists the help of Clinic Management, when necessary

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE :

• High school diploma or equivalent and 6+monthsdirect experience in a radiology or other medical practice or call center, preferred.
• Must demonstrate mastery in Radiology exam scheduling and medical terminology.
• Ability to work independently
• Ability to work in a fast-paced, high productivity environment
• Excellent communication skills to communicate with patients, physicians, clients, coworkers, and management staff

Final compensation is determined based on education, experience, certifications, and geographic factors.

In addition to competitive pay, Radiology Partners offers a robust total rewards package, which may include:

• Health and wellness coverage options
• 401(k) with employer offerings
• Paid time off and paid holidays
• Incentive and productivity programs (where eligible)
• Family planning and telehealth benefits

(All benefits subject to eligibility requirements.)

Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.

CCPA Notice:When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History.

At RP, our subspecialties work together across our vast network to enhance patient care.