Imaging Patient Experience Advocate II

Radiology Partners; Round Rock (TX); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

Radiology Partners is seeking a front desk coordinator for its ARA Diagnostic Imaging practice in the Greater Austin area. You will oversee daily front desk operations, ensure smooth patient flow, and support staff in scheduling and admissions processes.

The role emphasizes strong customer service, accurate communication with patients and physicians, and collaboration with clinic leadership to continually improve operations.

Qualifications

• High school diploma or equivalent is required.
• Direct experience in radiology, medical practice, or call center is preferred (6+ months).
• Mastery of radiology scheduling and medical terminology is expected.

Responsibilities

• Manage day-to-day front desk operations and patient flow.
• Assign workstations and lunch breaks; monitor productivity and quality.
• Train new hires and update admissions policies and procedures.
• Provide exemplary customer service to patients and referring physicians.
• Resolve patient issues and escalate to Clinical Site Manager when needed.

Skills

Radiology scheduling

Medical terminology

Independent work

Communication skills

Customer service

Education

High school diploma or equivalent

Job description

Radiology Partners is seeking a front desk coordinator for its ARA Diagnostic Imaging practice in the Greater Austin area. You will oversee daily front desk operations, ensure smooth patient flow, and support staff in scheduling and admissions processes.

The role emphasizes strong customer service, accurate communication with patients and physicians, and collaboration with clinic leadership to continually improve operations.