Patient Experience Advocate — Frontline Support

Compass Group Canada; Baton Rouge (LA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Full-time and part-time positions

Great benefits

Job summary

As a Patient Ambassador at Crothall Healthcare, you will serve as the primary representative of the Patient Experience Team for your unit, conducting new admission visits and ensuring a hospitable, customer-focused environment.

We offer full-time and part-time opportunities with a strong benefits package; the role requires prior customer service experience and may involve rotating weekends. The pay ranges from $15.00 to $16.00 per hour.

Qualifications

• Possess a thorough knowledge of office procedures and contract administration.
• Ability to use working knowledge of the environment to meet established goals and objectives.
• Fiscal and budgetary skills.

Responsibilities

• Conducts new admission visits to assigned units within timeframe established by unit leadership and patient experience leadership.
• Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients.
• Supports client satisfaction at a level that ensures account retention.
• Promotes client awareness of the Patient Experience Program.
• Assists in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to clients as needed.
• Assists in effective employee relations programs at unit site.
• Encourages employee creativity and innovation.
• Provides recognition for employee when programs are implemented with success.
• Completes housekeeping tasks when requested by customer or patients.
• Resolves housekeeping issues that do not meet standards and ensures housekeeping tasks are followed up on and completed in a timely matter.
• Performs other duties as assigned.

Skills

Customer service

Hospitality mindset

Communication skills

Job description

As a Patient Ambassador at Crothall Healthcare, you will serve as the primary representative of the Patient Experience Team for your unit, conducting new admission visits and ensuring a hospitable, customer-focused environment.

We offer full-time and part-time opportunities with a strong benefits package; the role requires prior customer service experience and may involve rotating weekends. The pay ranges from $15.00 to $16.00 per hour.