Patient Experience Advocate - Front Office Leader

Amoskeag Health; Manchester (NH); On-site; USD 32,000 - 52,000; Full time

Job summary

Amoskeag Health in Manchester, NH seeks a full-time Patient Service Representative who enjoys interacting with patients and visitors. You will greet guests, verify demographics and insurance, and guide patients through intake while keeping the front office running smoothly.

The role requires excellent verbal and written communication, a high school diploma, and at least two years of customer service experience. Fluency in English is required; Spanish skills are a plus.

Qualifications

• High school diploma or equivalent.
• At least two years of customer service experience in a related field; healthcare experience preferred.
• Excellent verbal and written communication skills.
• Ability to work effectively with the public and maintain a professional, courteous demeanor.
• Fluency in English (reading, writing, and comprehension) is required; Spanish language skills are preferred but not required.

Responsibilities

• Greet patients and guests and provide a welcoming first impression.
• Check in patients, verify demographic, insurance, and prior balance information, and update records as needed.
• Screen patients for ability to pay and set up payment plans according to facility guidelines.
• Collect balances due and manage the full Financial Assistance process, including education, documentation, approval/denial letters, and account adjustments.
• Perform Medicaid, NH Health Protection Program, Marketplace, and intake screenings; determine eligibility and distribute Medical Discount Cards as needed.
• Educate patients on health insurance coverage accurately and impartially, and provide timely referrals for additional assistance or consumer grievances.
• Coordinate monthly Medical Discount Card renewals and maintain related reports.
• Manage new patient requests from affiliated agencies and schedule appointments per protocol.
• Maintain New Patient Desktop requests and respond promptly to patient calls and inquiries.
• Enter new patient demographic data into the practice management system and schedule appointments via phone or walk-in according to protocol.
• Notify clinical staff when patients require assistance beyond your scope.
• Monitor waiting room activity to ensure patient safety.
• Assist with printing reports, maintain forms and office supplies, and back up other Patient Service Representatives as needed.
• Complete mandatory safety-related and infection control in-services as designated by management.
• Safeguard patient privacy and confidentiality, demonstrating sensitivity to cultural diversity.

Skills

Customer service

Communication skills

Professional demeanor

English fluency

Education

High school diploma

Job description

Amoskeag Health in Manchester, NH seeks a full-time Patient Service Representative who enjoys interacting with patients and visitors. You will greet guests, verify demographics and insurance, and guide patients through intake while keeping the front office running smoothly.

The role requires excellent verbal and written communication, a high school diploma, and at least two years of customer service experience. Fluency in English is required; Spanish skills are a plus.