Patient Accounts Representative

DeKalb Health; Manchester (NH); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision

403B with Company Match

PTO

Continuing Education Opportunities

Job summary

Amoskeag Health in Manchester, NH is seeking a detail-oriented Patient Accounts Representative to support the revenue cycle. You handle provider and patient inquiries, resolve insurance denials, and ensure accurate billing and collections to promote revenue integrity.

You will review daily claims, correct rejections to comply with payer requirements, work on on-hold claims, coordinate with Medical Records and other departments, and track trends to ensure timely reimbursement.

Qualifications

• High school diploma or GED required.
• 2–3 years of medical billing experience, with proof of handling claim rejections.
• Strong knowledge of procedure codes and payer reimbursement processes.
• Basic computer skills to bill claims and edit patient accounts.

Responsibilities

• Review and submit claims daily in the claims management system.
• Correct claim edits to meet payer requirements.
• Follow up on on-hold claims and aging reports.
• Coordinate with Medical Records and other departments for billing.
• Reconcile postings, payments, and denials from payers.
• Document billing activities and monitor compliance risks.

Skills

Medical billing

Communication skills

Organizational skills

Attention to detail

Education

High school diploma or GED

Tools

Billing software

Claims management system

Job description

• Location 145 HOLLIS STREET,Manchester, NH, 03101-1235,United States
• Job Category Administrative
• Employee Type Full-Time
• Required Degree High school
• Manage Others No

Make a difference every day at Amoskeag Health, where we believe strong healthcare begins with strong human connections!

Who You Are:

Amoskeag Health is seeking a detail-oriented Patient Accounts Representative to support the revenue cycle process for our Manchester Community Health Center. You are analytical, organized, and skilled in verbal and written communication, with the ability to handle provider and patient inquiries, resolve insurance denials, and ensure accurate billing and collections. Your work promotes revenue integrity and supports timely, accurate reimbursement for the organization.

What You'll Do:

Ensure all claims are reviewed daily and submitted electronically in a timely manner using the claims management system.

Review all claim edits and rejections, making necessary corrections to comply with federal, state, and commercial payer requirements.

Work on claims in on-hold status to maintain timely billing practices.

Coordinate data requests with other departments (Medical Records, Intake, Provider Orders, Referral Center, Quality Review) to support timely billing.

Monitor outstanding claims for assigned payers (Work Queues, Aging Reports) and ensure follow-up stays within payer filing limits.

Initiate re-billings, corrected claims, and appeals following payer requirements.

Document billing activities on patient accounts to assist in problem resolution.

Identify compliance risks and proactively address issues to prevent audits.

Monitor assigned work to ensure billing and follow-up meet management standards.

Track trends in claim rejections or denials and report to management.

Reconcile daily charges, adjustments, payments, and overpayments from Medicare, Medicaid, Blue Cross/Blue Shield, and other third-party payers.

Ensure posted payments reconcile accurately with amounts received or deposited.

Interact with clients professionally and sensitively regarding financial matters.

Requirements

What You'll Bring:

High school diploma or GED.

2-3 years of medical or healthcare billing experience, including working claim rejections, with strong knowledge of procedure codes; familiarity with Medicaid managed care and payer reimbursement processes. Other healthcare experience (insurance verification, authorization, cash collections, or reconciliation) is also considered.

Basic computer skills to bill claims, document, and edit patient account information.

Ability to work independently, make sound decisions, and manage multiple priorities with strong organizational skills and attention to detail.

Excellent interpersonal and communication skills, with flexibility, motivation, and a positive attitude.

Summary

What We Offer:

• Compensation for this role is $20-$25/hour.
• This position is Full-Time 40 hours (M-F), on-site during probationary period, then opportunity for hybrid/remote schedule.
• Benefits such as Medical, Dental, Vision, 403B with Company Match, PTO, Life Insurance, Continuing Education Opportunities and more!
• Work in a supportive, collaborative environment with a team dedicated to advancing Amoskeag Health's mission.

Who We Are :

Amoskeag Health is a Federally Qualified Health Center (FQHC) and nonprofit primary healthcare organization that provides high-quality, affordable care to our community and ensures everyone has access to healthcare.

We strive to create a welcoming and respectful environment for both patients and staff, where unique insights strengthen the care we provide. We value individuals who are adaptable, thoughtful, and dedicated to serving a wide range of patients with dignity and empathy. Become part of our team and make a meaningful impact in the community every day!