Patient Experience Advocate — Front Desk

CareSpot Urgent Care; Orange Park (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive pay with monthly incentive

Generous paid time off (PTO)

Medical, dental, vision and wellness

401(k) with company match

Job summary

CareSpot Urgent Care in Florida is hiring a Patient Services Advocate to create an exceptional patient experience from check-in to checkout. You will greet patients, answer calls, verify insurance, collect payments, and guide registrations to ensure smooth visits.

This role requires strong communication, calm professionalism in busy settings, and accurate handling of charges. CareSpot offers competitive pay with incentives, generous PTO, medical/dental coverage, and a 401(k) match to support

Qualifications

• High school diploma or equivalent required.
• Minimum two years of customer service and medical front office experience preferred.
• BLS certification preferred.

Responsibilities

• Greeting patients upon arrival and promptly answering incoming calls, gathering information to determine callers’ needs and provide resolutions
• Guiding patient in registration processes, including verification of insurance and payment collection
• Utilizing patient queuing process to ensure that patients and families are well informed of waiting times and to provide the most efficient visit possible
• Accurately recording charges and payments to support patient billing, and preparing the daily deposit & reconciliation log

Skills

Customer service excellence

Interpersonal communication

Front desk experience

Education

High school diploma or equivalent

Job description

CareSpot Urgent Care in Florida is hiring a Patient Services Advocate to create an exceptional patient experience from check-in to checkout. You will greet patients, answer calls, verify insurance, collect payments, and guide registrations to ensure smooth visits.

This role requires strong communication, calm professionalism in busy settings, and accurate handling of charges. CareSpot offers competitive pay with incentives, generous PTO, medical/dental coverage, and a 401(k) match to support