Patient Services Advocate (PSA) - Full-Time - Orange Park

CareSpot Urgent Care; Orange Park (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay + incentives

Generous PTO from day one

Medical, dental & wellness benefits

401(k) with company match

Job summary

CareSpot is seeking a Patient Services Advocate to enhance the patient experience at our urgent care clinics. You will greet patients, answer calls, assist with registration, verify insurance, and collect payments to keep operations smooth and welcoming.

This role emphasizes friendly, calm communication in busy environments, requires a high school diploma and preferably two years in medical front office or customer service, with BLS certification.

Qualifications

• High school diploma or equivalent.
• Preferably two years in a medical front office or customer service.
• BLS certification is required or preferred.

Responsibilities

• Greet patients on arrival and answer calls, gathering information to determine needs.
• Guide patients through registration, verify insurance and collect payments.
• Inform patients about wait times and ensure efficient visits.
• Assist with patient feedback collection.
• Record charges and payments to support daily deposits and reconciliation.

Skills

Customer service

Front desk/registration

Communication

Healthcare setting knowledge

Education

High School Diploma or equivalent

Job description

Improving how people experience healthcare

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Are you looking to join a mission-driven, values-oriented healthcare organization that is setting a new standard for patient centricity in the Urgent Care space? Then come join us at CareSpot.

CareSpot proudly serves communities across Florida with a commitment to improving how people experience healthcare. Open seven days a week with extended hours, our urgent care locations offer easy online scheduling in addition to walk-in and call-ahead options. Over the past 20 years, we have grown steadily across Florida, expanding access to care for the whole family near home, work, and play. That's everyday healthcare made even easier.

POSITION SUMMARY

What you’ll be doing:

We are hiring a Patient Services Advocate to help us in creating the ultimate patient experience upon entrance to a CareSpot clinic, providing exemplary customer service from check-in to check-out. This includes:

• Greeting patients upon arrival and promptly answering incoming calls, gathering information to determine callers’ needs and provide resolutions
• Guiding patient in registration processes, including verification of insurance and payment collection
• Utilizing patient queuing process to ensure that patients and families are well informed of waiting times and to provide the most efficient visit possible
• Assisting with patient feedback collection
• Accurately recording charges and payments to support patient billing, and preparing the daily deposit & reconciliation log

What you’ll bring to the table:

A high school diploma or equivalent, excellent organizational & interpersonal communication skills, the ability to remain calm and supportive towards our patients in busy or stressful situations, and preferably two years’ experience in a medical front office or customer service setting. Bonus points if you have medical/insurance billing knowledge.

Why you’ll love working with us:

CareSpot believes in taking care of our team members as effectively as our team members take care of our patients. As a part of our team you’ll have access to several benefits, including but not limited to:

• Competitive pay with monthly incentive plan
• Generous paid time off (PTO) that starts accruing on your first day with us (Full-Time/Part-Time only)
• Medical, dental, vision, and other wellness benefits (Full-Time only)
• 401(k) with company match (Full-Time only)

By joining our team you will also have the opportunity to be a key contributor to our culture. Culture is the environment we create to engage our patients and each other. Our culture is key to our success and your happiness within the Company.

Our mission is to provide the most convenient everyday healthcare with such exemplary service that customers reward us with their loyalty and recommend us with confidence and enthusiasm. We can best accomplish this through incorporating our core values into everything we do.

Compassion: Treating our customers and team members with consideration and kindness
Authenticity: Ensuring that all interactions with customers and team members instill confidence and trust
Respect: Demonstrating an appreciation for and satisfying the varying needs of our customers and team members
Empowerment: Inspiring all team members to confidently deliver quality and convenient care to our customers

A few requirements

• Minimum two years’ experience in customer service and medical front office setting is preferred
• BLS certification
• Ability to pass a Level II background screening and clearance through AHCA (Agency for Healthcare Administration) - https://info.flclearinghouse.com/