Patient Experience Advocate – Urgent Care

CareSpot Urgent Care; Yulee (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Monthly incentive

PTO

Medical benefits

401(k)

Job summary

CareSpot Urgent Care in Yulee, FL is seeking a Patient Services Advocate to deliver outstanding patient experiences from check-in to check-out. You will greet patients, answer calls, verify insurance, collect payments, and support efficient visits.

A high school diploma, strong organizational and interpersonal skills, and preferably two years in medical front office or customer service are required. BLS certification and AHCA background screening are also needed.

Qualifications

• Minimum two years’ experience in customer service and medical front office setting is preferred.
• BLS certification required.
• Ability to pass Level II background screening through AHCA.

Responsibilities

• Greet patients upon arrival and answer incoming calls, gathering information to determine needs and provide resolutions.
• Assist with patient registration, including insurance verification and payment collection.
• Use patient queuing process to keep patients informed of wait times and ensure efficient visits.
• Assist with patient feedback collection.
• Record charges and payments to support patient billing and prepare daily deposits and reconciliation log.

Skills

Customer service

Medical front office

Communication

Education

High school diploma or equivalent

BLS certification

Job description

CareSpot Urgent Care in Yulee, FL is seeking a Patient Services Advocate to deliver outstanding patient experiences from check-in to check-out. You will greet patients, answer calls, verify insurance, collect payments, and support efficient visits.

A high school diploma, strong organizational and interpersonal skills, and preferably two years in medical front office or customer service are required. BLS certification and AHCA background screening are also needed.