Patient Experience Advocate — Driving Care & Feedback

University of Mississippi Medical Center; Jackson (MS); Hybrid; USD 60,000 - 80,000; Full time

Job summary

University of Mississippi Medical Center seeks a Patient Experience Specialist for the Office of Patient Experience at Main Campus Jackson. The role promotes patient-centered care by collaborating with a wide range of stakeholders to address concerns and feedback.

You will analyze customer feedback, guide improvement initiatives, and support education and training on service initiatives across departments. Requires a Bachelor's plus 3 years or an Associate's with 5 years in related experience,

Qualifications

• Bachelor’s degree plus 3 years of related experience OR an Associate’s degree with 5 years of related experience.
• Experience in customer service in healthcare preferred.
• Ability to communicate effectively with diverse stakeholders.

Responsibilities

• Receives concerns and compliments from customers throughout the organization using various feedback mechanisms.
• Responds to customer service issues and routes information to appropriate responders in a timely manner.
• Ensures resolve for service issues and completion of written and electronic documentation.
• Analyzes and incorporates measures of customer perception when consulting with areas of responsibility.
• Conducts education and training on service initiatives and expectations to ensure consistent practices throughout the organization.
• Manages information integrity, determines the most appropriate reporting methods for results, and disseminates reports to applicable areas.
• Collaborates with departmental staff and area leadership to develop improvement initiatives.
• Participates in activities to monitor customer service techniques and identify specific needs.
• Supports recognition activities for employees performing outstanding services.

Skills

Verbal and written communications

Organizational and prioritization

Knowledge of healthcare systems and...

Interpersonal skills

Problem-solving skills

Microsoft Office

Education

Bachelor's degree + 3 years of related experience

Associate's degree + 5 years of related experience

Tools

Microsoft Office

Job description

University of Mississippi Medical Center seeks a Patient Experience Specialist for the Office of Patient Experience at Main Campus Jackson. The role promotes patient-centered care by collaborating with a wide range of stakeholders to address concerns and feedback.

You will analyze customer feedback, guide improvement initiatives, and support education and training on service initiatives across departments. Requires a Bachelor's plus 3 years or an Associate's with 5 years in related experience,