Patient Experience Advocate I — Full-Time

University of Miami; Miami (FL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Competitive salaries

Comprehensive benefits package

Tuition remission

Job summary

A prominent educational institution in Miami is seeking a Patient Experience Specialist to enhance communication and address patient feedback. The role requires collaboration with healthcare staff to ensure patient satisfaction and resolve concerns effectively. Candidates should have a Bachelor’s degree and three years of relevant experience, along with strong skills in conflict resolution and interpersonal relationships. This full-time position offers a comprehensive benefits package and a dynamic work environment.

Qualifications

• Bachelor’s Degree in a relevant field preferred.
• Minimum three years of relevant experience preferred.

Responsibilities

• Provide service excellence support to patients and staff.
• Act as a liaison for patients and families.
• Investigate and follow up on patient concerns.

Skills

Attention to detail

Interpersonal relationships

Conflict resolution

Listening skills

Organizational skills

Education

Bachelor’s Degree in a relevant field

Tools

Microsoft Office

Job description

A prominent educational institution in Miami is seeking a Patient Experience Specialist to enhance communication and address patient feedback. The role requires collaboration with healthcare staff to ensure patient satisfaction and resolve concerns effectively. Candidates should have a Bachelor’s degree and three years of relevant experience, along with strong skills in conflict resolution and interpersonal relationships. This full-time position offers a comprehensive benefits package and a dynamic work environment.