Evening Patient Experience Champion

University of Miami (old); Miami (FL); Hybrid; USD 45,000 - 60,000; Full time

Job summary

University of Miami Health System is seeking a Patient Experience Specialist to bridge patients and the health system, reviewing feedback and directing cases to resolution. You will collaborate with clinical and administrative colleagues and ensure compliant handling of complaints to improve patient satisfaction.

Daily rounds, active listening, and escalation to the Senior Specialist when needed are key. The role emphasizes empathy, discretion, and service excellence across patient interactions

Qualifications

• Bachelor’s degree in a relevant field preferred.
• Minimum three years of relevant experience preferred.
• Ability to handle confidential information with discretion.
• Proficient in Microsoft Office.
• Strong interpersonal, analytical, and organizational skills.
• Ability to work independently and collaboratively.

Responsibilities

• Review patient feedback and classify cases for resolution.
• Collaborate with clinical and administrative staff.
• Perform daily rounds and document information in the feedback module.
• Escalate complex complaints to the Senior Specialist.
• Apply patient satisfaction best practices in interactions.

Skills

Interpersonal skills

Attention to detail

Time management

Confidentiality

Microsoft Office proficiency

Education

Bachelor’s degree in relevant field

Tools

Microsoft Office

Job description

University of Miami Health System is seeking a Patient Experience Specialist to bridge patients and the health system, reviewing feedback and directing cases to resolution. You will collaborate with clinical and administrative colleagues and ensure compliant handling of complaints to improve patient satisfaction.

Daily rounds, active listening, and escalation to the Senior Specialist when needed are key. The role emphasizes empathy, discretion, and service excellence across patient interactions