Patient Experience Advocate

Talentify; Elizabeth (NJ); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

PTO

Medical insurance

Dental & Vision insurance

Retirement plans

Disability insurance (short & long)

Life & AD&D insurance

Tuition reimbursement

FSAs

Wellness programs

Voluntary benefits

Discounts with partners

Job summary

RWJBarnabas Health is seeking a Patient Representative to promote patient rights and handle non-clinical follow-up for discharged patients. You will round on patients daily and document concerns in a standardized system, coordinating with the Patient Satisfaction team.

Responsibilities include addressing grievances, collaborating with staff, and supporting service recovery efforts to improve patient experiences in a hospital setting.

Qualifications

• High School Diploma required.
• 3–5 years in healthcare administration, customer service, data management, or training.
• Must be available for Sunday 10a–6p and Mon–Thu 12p–8p; holiday rotation possible.

Responsibilities

• Greet and assist patients; address concerns and grievances.
• Document complaints in the complaint management system per standards.
• Collaborate with staff to implement service recovery plans.
• Assist with addressing special needs of patients and families.
• Participate in Patient Experience meetings and communications.

Skills

Healthcare administration

Customer service

Data management

Training

Communication

Education

High School Diploma

Bachelor's degree (preferred)

Tools

Complaint management system

Electronic Medical Records (EMR)

Job description

RWJBarnabas Health is seeking a Patient Representative to promote patient rights and handle non-clinical follow-up for discharged patients. You will round on patients daily and document concerns in a standardized system, coordinating with the Patient Satisfaction team.

Responsibilities include addressing grievances, collaborating with staff, and supporting service recovery efforts to improve patient experiences in a hospital setting.