Patient Experience Advocate and Front Desk Pro

Salience-Health; Plano (TX); On-site; USD 22,000 - 28,000; Full time

Job summary

Salience Health in Plano, TX is seeking a Medical Receptionist/Patient Experience Advocate to greet patients, verify demographics and insurance, collect payments, and educate patients on services. You will coordinate appointments, support clinical teams, and maintain a welcoming, organized front desk environment.

This role requires exceptional customer service, strong organizational skills, accuracy, and the ability to multitask in a fast-paced healthcare setting.

Qualifications

• Front desk medical reception experience preferred.

Responsibilities

• Greet patients and verify demographic/insurance information.
• Schedule and confirm appointments; coordinate referrals.
• Collect copays and post payments accurately.
• Educate patients on services and care options.
• Maintain EMR data accuracy and HIPAA compliance.
• Support front desk and lobby areas; respond to inquiries.

Skills

Customer service

Professional appearance

Verbal communication

Written communication

Organizational skills

Time management

Attention to detail

Teamwork

HIPAA compliance

Calm under pressure

Empathy

Education

High school diploma or GED

Associate degree preferred

Tools

Athena EMR

Salesforce

Microsoft Office

Job description

Salience Health in Plano, TX is seeking a Medical Receptionist/Patient Experience Advocate to greet patients, verify demographics and insurance, collect payments, and educate patients on services. You will coordinate appointments, support clinical teams, and maintain a welcoming, organized front desk environment.

This role requires exceptional customer service, strong organizational skills, accuracy, and the ability to multitask in a fast-paced healthcare setting.