Patient Experience Advocate

Marinhealth; Greenbrae Boardwalk (CA); On-site; USD 39,000 - 56,000; Full time

Job summary

MarinHealth seeks a Patient Ambassador to create a positive first impression for patients and visitors and to coordinate essential services. This role focuses on greeting, guiding, and assisting guests in a busy hospital environment.

You will support mobility needs, navigation, and administrative tasks while upholding our CARES standards and patient-first philosophy. BLS and IAMTAC training are required after hire, with accommodations as needed.

Qualifications

• High School diploma or equivalent required.
• Experience in a Customer Service related position.
• Experience working in a hospital setting preferred.
• Basic to intermediate computer knowledge with data entry and retrieval.

Responsibilities

• Acts as initial point of contact for patients and visitors; greeting, badging and assisting, answers routine questions.
• Connects patients and visitors with necessary resources, such as mobility equipment, escort and valet services.
• Assists with Wayfinding and navigation within Marin General Hospital and its offsite facilities.
• Pushes and pulls wheelchairs occupied by patients in a safe, timely and efficient manner.
• Maintains equipment, reports unsafe conditions and supports Patient Experience tasks.

Skills

Customer service

English proficiency

Communication

Spanish language

Teamwork

Education

High School diploma

Job description

MarinHealth seeks a Patient Ambassador to create a positive first impression for patients and visitors and to coordinate essential services. This role focuses on greeting, guiding, and assisting guests in a busy hospital environment.

You will support mobility needs, navigation, and administrative tasks while upholding our CARES standards and patient-first philosophy. BLS and IAMTAC training are required after hire, with accommodations as needed.