Patient Ambassador, Patient Experience, Per Diem, Days

Marinhealth; Greenbrae Boardwalk (CA); On-site; USD 39,000 - 56,000; Full time

Job summary

MarinHealth seeks a Patient Ambassador to create a positive first impression for patients and visitors and to coordinate essential services. This role focuses on greeting, guiding, and assisting guests in a busy hospital environment.

You will support mobility needs, navigation, and administrative tasks while upholding our CARES standards and patient-first philosophy. BLS and IAMTAC training are required after hire, with accommodations as needed.

Qualifications

• High School diploma or equivalent required.
• Experience in a Customer Service related position.
• Experience working in a hospital setting preferred.
• Basic to intermediate computer knowledge with data entry and retrieval.

Responsibilities

• Acts as initial point of contact for patients and visitors; greeting, badging and assisting, answers routine questions.
• Connects patients and visitors with necessary resources, such as mobility equipment, escort and valet services.
• Assists with Wayfinding and navigation within Marin General Hospital and its offsite facilities.
• Pushes and pulls wheelchairs occupied by patients in a safe, timely and efficient manner.
• Maintains equipment, reports unsafe conditions and supports Patient Experience tasks.

Skills

Customer service

English proficiency

Communication

Spanish language

Teamwork

Education

High School diploma

Job description

About Marinhealth

Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare’s most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch.

About Marinhealth

Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare’s most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch. MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others.

Company

Marin General Hospital dba MarinHealth Medical Center

Compensation Range

$27.44 - $41.15

Work Shift

10 Hour (days) (United States of America)

Scheduled Weekly Hours

0

Job Description Summary

The Patient Ambassador creates a positive first impression of Marin General Hospital and acts as initial point of contact for patients and visitors. The Patient Ambassador works proactively to ensure all visitors’ needs are met. Patient Ambassador is a patient advocate and coordinates any special needs with the appropriate resources.

Job Specifications

Job Requirements, Prerequisites and Essential Functions:

Education

• High School diploma or equivalent required.

Experience

• Experience in a Customer Service related position.
• Experience working in a hospital setting preferred.

License And Certifications

• Basic Life Support (BLS) required within 90 days of hire.
• Integrative Agitation Management (IAMTAC) required within 30 days of hire.

Prerequisite Skills

• Must be proficient in the English language, with the ability to communicate effectively by phone
• Ability to communicate in Spanish as a second language preferred
• Instinctive personality skills displaying caring and compassion for all people
• The ability to balance multiple tasks and prioritize demands
• The ability to respond under stress with composure, and work collaboratively in a team environment
• Ability to problem solve and work independently
• Strong verbal skills for contact with patients and visitors
• Capable of organizing multiple tasks and using good time management
• Demonstrated professional telephone skills
• Basic to intermediate computer knowledge with the ability to do data entry and retrieval
• Responsible for maintaining a strong focus on assigned tasks and at all time being a strong team player.

Primary Customer Served (Age Specific Criteria)

This position is not a patient care position, and as such, this section does not apply.

Patient Privacy (HIPAA Compliance)

• Employees in this position have access to protected health information. The protected health information a person in this position can access includes demographics, date of service, insurance/billing, medical record summary information, and all other information that may be contained in patient records.

Duties And Responsibilities

Essential (Not Modifiable)

Specific

• Acts as initial point of contact for patients and visitors; greeting, badging and assisting, answers routine questions, providing information and responding to inquiries, refers visitors to sources of information.
• Connects patients and visitors with necessary resources, such as mobility equipment, escort and valet services.
• Assists with Wayfinding and navigation within Marin General Hospital and its offsite facilities, clinics and partners. Frequent transition between sitting, standing, walking and pushing expected during each shift to assist customers.
• Pushes and pulls wheelchairs occupied by patients in a safe, timely and efficient manner.
• Assures that all wheelchairs are maintained in an orderly and sanitary condition; maintains transport equipment, and promptly pulls any unserviceable equipment out of service and delivers it to Engineering for repair, reporting all unsafe conditions to supervisor in a timely manner
• Acknowledges any patient relations issues and ensures proper follow up.
• Acknowledges visitors and ensures hospital visitor management policies are adhered to.
• Liaison to Volunteer team
• Assist Patient Experience team with administrative and clerical tasks as assigned.

Secondary (not modifiable)

• Other duties as assigned

Accommodation

Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources at 415-925-7040 or [e-mail].

C.A.R.E.S. Standards

MarinHealth seeks candidates ready to model our C.A.R.E.S. standards—Communication, Accountability, Respect, Excellence, Safety—which foster a healing, trust-based environment for patients and colleagues.

Health & Immunizations

To protect employees, patients, and our community, MarinHealth requires measles, mumps, varicella, and annual influenza immunizations as a condition of employment (and annually thereafter). COVID-19 vaccination/booster remains strongly recommended. Medical or religious exemptions will be considered consistent with applicable law.

Compensation

The posted pay range complies with applicable law and reflects what we reasonably expect to pay for this role. Individual pay is set by skills, experience, qualifications, and internal/market equity, consistent with MarinHealth’s compensation philosophy. Positions covered by collective bargaining agreements are governed by those agreements.

Equal Employment

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status, and any other classifications protected by federal, state, and local laws.