Patient Experience Advocate

sluhn; Easton (Northampton County); On-site; USD 32,000 - 42,000; Full time

Job summary

St. Luke's University Health Network is seeking a Patient Concierge to deliver a compassionate, patient-centered experience across practice-based settings.

You will greet patients, assist with check-in, scheduling, and inquiries, and support real-time eligibility verification. The role emphasizes clear communication, attention to detail, and collaboration with Access Center and care teams to ensure smooth patient flow.

Qualifications

• High School diploma or equivalent required.
• Preference for graduates of administrative training programs.
• Minimum one year practice-based healthcare experience preferred.
• Customer service experience preferred.

Responsibilities

• Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions.
• Performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling at check-out, and addressing patient inquiries.
• Delivers waiting room concierge service and provide hands-on support to patients utilizing the kiosk check-in process.
• Facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing incoming faxes.
• Supports other practice-based team members by promptly addressing in-basket clerical pool messages.
• Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests.
• Promptly facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time sensitive clinical inquiries.
• Maintains solution-oriented/creative mindset to effectively anticipate and tend to patient needs by partnering with other organizational team members/departments.

Skills

Communication skills

Empathy

Time management

Interpersonal skills

Patient service orientation

Adaptability

Attention to detail

Education

High School diploma or equivalent

Administrative training program (preferred)

Tools

MyChart

EHR/Practice management software

Cash handling

Job description

St. Luke's University Health Network is seeking a Patient Concierge to deliver a compassionate, patient-centered experience across practice-based settings.

You will greet patients, assist with check-in, scheduling, and inquiries, and support real-time eligibility verification. The role emphasizes clear communication, attention to detail, and collaboration with Access Center and care teams to ensure smooth patient flow.