Patient Experience Advocate

adventhealth; Daytona Beach (FL); On-site; USD 28,000 - 45,000; Full time

Benefits offered by this job

Benefits from Day One

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Job summary

AdventHealth in Daytona Beach, FL is seeking a PRN Customer Service Associate to support the care team and ensure excellent consumer experience. This role focuses on clear communication across departments, assisting with patient requests, and maintaining strong relationships with all stakeholders.

The position requires strong communication, HIPAA compliance, and multitasking in a fast-paced healthcare setting.

Qualifications

• High school diploma required.
• Associates degree preferred.

Responsibilities

• Maintains a close working relationship with partners to ensure continual open communication between departments.
• Facilitates patient requests and supports the care team with tasks to deliver exceptional consumer experience.
• Interacts with all consumers and team members using the appropriate communication model to ensure efficient flow and effective communication.
• Participates in outstanding customer service and maintains respectful relationships with all stakeholders.

Skills

HIPAA privacy

Customer service

Active listening

Healthcare knowledge

Multitasking

Bilingual

Education

High school diploma

Associates degree

Job description

AdventHealth in Daytona Beach, FL is seeking a PRN Customer Service Associate to support the care team and ensure excellent consumer experience. This role focuses on clear communication across departments, assisting with patient requests, and maintaining strong relationships with all stakeholders.

The position requires strong communication, HIPAA compliance, and multitasking in a fast-paced healthcare setting.