Patient Experience Advocate

Premier Health Partners; Dayton (OH); On-site; USD 25,000 - 30,000; Full time

Job summary

Premier Health Partners is seeking a Patient Relations Specialist for the Miami Valley Hospital in Dayton, OH. The role focuses on triaging calls, walk-ins, and emails while maintaining patient concern logs and coordinating complaint cases.

The ideal candidate has 1–3 years of customer service experience, strong interpersonal and organizational skills, and proficiency with Microsoft Office and EMR systems. High school diploma or GED is required.

Qualifications

• High School diploma or GED required.
• 1-3 years of job-related experience.
• Ability to handle sensitive information and maintain confidentiality.

Responsibilities

• Receive and triage calls, walk-ins, emails, and service alerts.
• Maintain an accurate log of patient concerns and requests.
• Coordinate complaint/grievance case assignments to patient representatives to ensure policy/compliance.
• Provide occasional clerical support (supply ordering, maintenance requests).
• Maintain confidentiality of patients and sensitive information.

Skills

Interpersonal skills

Customer service

Cultural sensitivity

Organizational skills

Microsoft Office

Education

High School diploma/GED

Tools

Microsoft Office

EMR systems

Job description

Premier Health Partners is seeking a Patient Relations Specialist for the Miami Valley Hospital in Dayton, OH. The role focuses on triaging calls, walk-ins, and emails while maintaining patient concern logs and coordinating complaint cases.

The ideal candidate has 1–3 years of customer service experience, strong interpersonal and organizational skills, and proficiency with Microsoft Office and EMR systems. High school diploma or GED is required.