Healthcare Customer Experience Specialist

adventhealth; La Grange (IL); On-site; USD 27,000 - 43,000; Full time

Benefits offered by this job

Benefits from Day One

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth is seeking a customer service professional to join its call center team in the United States. The role focuses on resolving inquiries, verifying insurance details, and coordinating scheduling to optimize resources. The position emphasizes clear communication and high-quality patient interactions.

Applicants should have a high school diploma or equivalent, with an preferred Associate degree. Bilingual Spanish is a plus, and experience with CRM systems and EHRs is beneficial.

Qualifications

• Resolves consumer inquiries accurately and promptly.
• Adheres to workflows, scripting, and department greetings to ensure accurate demographics, insurance information, and authorizations.
• Assesses schedules to maximize resource utilization and avoid conflicts.
• Initiates insurance eligibility at scheduling to ensure timely authorization for reimbursement.
• Maintains current knowledge of materials to perform department services.

Responsibilities

• Resolves consumer inquiries accurately and promptly.
• Adheres to established workflows, scripting, and department greetings to ensure accurate demographics, insurance information, and authorizations.
• Assesses supported department schedules to maximize utilization of resources and avoid scheduling conflicts.
• Initiates insurance eligibility at the time of scheduling to ensure timely authorization procurement for reimbursement.
• Maintains current and thorough knowledge of all educational materials necessary to perform department services.

Skills

Customer service

Attention to detail

Communication skills

Interpersonal skills

Teamwork

English proficiency

Calm under pressure

Adaptability

Problem solving

Active listening

Education

Associate

High School Grad

Tools

Microsoft Office

CRM

Telephony

Electronic health records

Job description

AdventHealth is seeking a customer service professional to join its call center team in the United States. The role focuses on resolving inquiries, verifying insurance details, and coordinating scheduling to optimize resources. The position emphasizes clear communication and high-quality patient interactions.

Applicants should have a high school diploma or equivalent, with an preferred Associate degree. Bilingual Spanish is a plus, and experience with CRM systems and EHRs is beneficial.