Experience Partner PRN

adventhealth; Daytona Beach (FL); On-site; USD 28,000 - 45,000; Full time

Benefits offered by this job

Benefits from Day One

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Job summary

AdventHealth in Daytona Beach, FL is seeking a PRN Customer Service Associate to support the care team and ensure excellent consumer experience. This role focuses on clear communication across departments, assisting with patient requests, and maintaining strong relationships with all stakeholders.

The position requires strong communication, HIPAA compliance, and multitasking in a fast-paced healthcare setting.

Qualifications

• High school diploma required.
• Associates degree preferred.

Responsibilities

• Maintains a close working relationship with partners to ensure continual open communication between departments.
• Facilitates patient requests and supports the care team with tasks to deliver exceptional consumer experience.
• Interacts with all consumers and team members using the appropriate communication model to ensure efficient flow and effective communication.
• Participates in outstanding customer service and maintains respectful relationships with all stakeholders.

Skills

HIPAA privacy

Customer service

Active listening

Healthcare knowledge

Multitasking

Bilingual

Education

High school diploma

Associates degree

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

PRN

Shift:

Day-Weekend (United States of America)

Address:

301 MEMORIAL MEDICAL PKWY

City:

DAYTONA BEACH

State:

Florida

Postal Code:

32117

Job Description:

• Maintains a close working relationship with partners to ensure continual open communication between departments.
• Facilitates patient requests and supports the care team with tasks to deliver exceptional consumer experience.
• Interacts with all consumers and team members using the appropriate communication model to ensure efficient flow and effective communication.
• Participates in outstanding customer service and maintains respectful relationships with all stakeholders.
• Navigates multiple computer systems, applications, phone lines, and patient schedules with proficiency.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• Proficient in technological device navigation (phone, tablet, etc.) [Required]
• Knowledge and understanding of AdventHealth app offerings and ability to assist consumers with app navigation [Required]
• Skilled in efficient communication and active listening [Required]
• Familiar with healthcare system and processes [Required]
• Highly relational and skilled in customer service techniques [Required]
• High level of emotional and situational intelligence [Required]
• Skilled in organization as demonstrated by the ability to manage multiple tasks/deadlines [Required]
• Ability to develop and maintain positive working relationships with team members and other stakeholders/consumers [Required]
• Knowledge and understanding of HIPAA privacy rules and adroit ability to use discretion when discussing patient related information that is
• confidential in nature [Required]
• Ability to work in a fast-paced environment [Required]
• Strong problem-solving skills [Required]
• Knowledge of medical terminology [Preferred]
• Bilingual [Preferred]

Education:

• High School Grad or Equiv [Required]
• Associates degree [Preferred]

Field of Study:

• in Healthcare, Business, Hospitality, or related field

Work Experience:

• Healthcare, hospitality, or related field [Preferred]
• Hospital, Medical Practice or related experience [Preferred]
• Epic EMR experience [Preferred]

Additional Information:

• N/A

Licenses and Certifications:

• Basic Life Support - CPR Cert (BLS) [Preferred]
• American Association Medical Assistants (CMA) [Preferred] OR Clinical Medical Assistant Certification (CMAC) [Preferred] OR Registered Medical Assistant (RMA) [Preferred] OR National Certified Medical Assistant (NCMA) [Preferred] OR Certified Clinical Medical Assistant (CCMA) [Preferred] OR Nationally Registered Certified Medical Assistant (NRCMA) [Preferred]

Physical Requirements:

(Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$20.38 - $32.60

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:

https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.