Patient Experience Advocate

adventhealth; La Grange (IL); On-site; USD 23,419,000 - 89,544,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

PTO Day One

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth is seeking a compassionate Customer Care Specialist in Greenwood Village, CO. You will resolve consumer inquiries, verify demographics and insurance details, and coordinate scheduling to maximize resources and timely authorizations.

Ideal candidates have 1+ year of call center or customer service experience, strong English communication, and a commitment to excellent service. Bilingual in Spanish is preferred.

Qualifications

• Ability to articulate the mission of AH and the CxC.
• Strong attention to detail and initiative to resolve inquiries.
• Commitment to providing excellent customer service.
• Interpersonal, customer relations, and communication skills; patient with consumers and colleagues.
• Willingness to learn, improve service delivery, and work in a team.
• Listen and document notes simultaneously.
• Read, analyze, and interpret verbal and written instruction.
• Maintain high energy and positive attitude.
• Remain calm under pressure.
• Adapt quickly to change and manage multiple priorities.
• Present information clearly and respond to questions.
• Define problems, collect data, establish facts and draw conclusions.
• Organizational, time management and priority setting.
• Build trust and credibility through honest, coordinated communication.
• Regular, punctual attendance.
• English communication, both oral and written.
• Computer proficiency: MS Office and typing.
• Aptitude to master CRM, telephony, EHRs.
• Bilingual in Spanish (Preferred).
• Medical terminology knowledge (Preferred).

Responsibilities

• Resolves consumer inquiries accurately and promptly.
• Adheres to workflows, scripting, and greetings to ensure accurate demographics and insurance information.
• Assesses department schedules to maximize resources and avoid conflicts.
• Initiates insurance eligibility at scheduling time for timely authorization.
• Maintains knowledge of educational materials for department services.
• Resolves issues thoroughly and promptly.
• Documents all interactions and updates consumer records in systems.
• Meets individual department performance objectives (quality, productivity).
• Performs other duties as assigned.

Skills

mission articulation

attention to detail

customer service

interpersonal skills

teamwork

listening & documentation

communication skills

calm under pressure

adaptability

presentation of information

problem solving

time management

trust & credibility

attendance

English proficiency

computer proficiency

CRM/telephony/EHRs

Spanish bilingual (preferred)

medical terminology (preferred)

Education

High School Grad or Equiv

Associate

Tools

Microsoft Office

CRM

Telephony systems

Electronic Health Records

Job description

AdventHealth is seeking a compassionate Customer Care Specialist in Greenwood Village, CO. You will resolve consumer inquiries, verify demographics and insurance details, and coordinate scheduling to maximize resources and timely authorizations.

Ideal candidates have 1+ year of call center or customer service experience, strong English communication, and a commitment to excellent service. Bilingual in Spanish is preferred.