Patient Access & Financial Counseling Specialist

Parkland Community Health Plan; Dallas (TX); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Parkland Community Health Plan is seeking a Patient Financial Services Representative in Dallas to manage registration, verify insurance, and arrange finances for patients. You will coordinate precertifications and authorizations, explain financial responsibilities, and pursue accurate data entry across multiple hospital systems.

Responsibilities include cash reconciliation, documenting actions, and guiding patients through billing processes with professionalism.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Minimum 2 years in hospital/clinical or health care financial services.
• Knowledge of medical and insurance terminology; EPIC experience a plus.
• Customer service oriented with ability to multi-task in a fast-paced setting.

Responsibilities

• Greet patients professionally and collect accurate demographic and insurance data.
• Verify eligibility, obtain precertifications, and ensure proper authorizations.
• Educate patients on financial liabilities and collect payments using compliant methods.
• Document actions in account notes and reconcile cash and payments daily.

Skills

Customer service

Multitasking

Excel

Word

EPIC system

Bilingual

Education

High School Diploma or GED

Associate's Degree preferred

Tools

EPIC

Document imaging

Payer portals

Job description

Parkland Community Health Plan is seeking a Patient Financial Services Representative in Dallas to manage registration, verify insurance, and arrange finances for patients. You will coordinate precertifications and authorizations, explain financial responsibilities, and pursue accurate data entry across multiple hospital systems.

Responsibilities include cash reconciliation, documenting actions, and guiding patients through billing processes with professionalism.