Patient Experience Advocate

SEARHC; Craig (AK); On-site; USD 34,440 - 43,917; Full time

Benefits offered by this job

Health insurance

Dental and vision benefits

Life insurance

Paid time off

Parental leave

Retirement

Job summary

SEARHC is seeking a Patient Experience Specialist to serve as a customer service liaison among patients, families, staff, and leaders. The role focuses on fostering excellent patient experiences and advancing improvements across SEARHC services and processes.

The PES will document concerns, coordinate actions in the patient feedback system, and support surveys and complaint management while working with multiple departments. A high school diploma and a clean driver’s license are required.

Qualifications

• Two years’ experience in customer service – required.
• High school diploma or equivalent.
• Valid Driver's License with clean driving record.
• Knowledge of privacy rules and regulations.
• Knowledge of Tribal Healthcare systems.
• Knowledge of local and regional community resources.

Responsibilities

• Capture patient information and summarize concerns in notes.
• Document actions in patient feedback system and communicate with leadership.
• Review patient feedback and assist in drafting communications.
• Assist with patient satisfaction surveys and manage complaints, grievances, and compliments.
• Perform rounds to gauge satisfaction and offer support as needed.
• Act as liaison between Patient Experience and other SEARHC stakeholders.
• Help patients navigate SEARHC locations and services.
• Provide professional support to patients, visitors, and public.
• Other duties as assigned.

Skills

Written communication

Oral communication

Conflict resolution

Education

High school diploma or equivalent

Valid driver’s license

Job description

SEARHC is seeking a Patient Experience Specialist to serve as a customer service liaison among patients, families, staff, and leaders. The role focuses on fostering excellent patient experiences and advancing improvements across SEARHC services and processes.

The PES will document concerns, coordinate actions in the patient feedback system, and support surveys and complaint management while working with multiple departments. A high school diploma and a clean driver’s license are required.