Patient Experience Advocate

Get It - Hospitality; City of Poughkeepsie (NY); On-site; USD 21,000 - 28,000; Full time

Job summary

A healthcare and hospitality service provider in Poughkeepsie seeks a Patient Experience Specialist to advocate for patients and enhance their experience. Key responsibilities include gathering feedback, resolving concerns, and collaborating with staff. Candidates should have 2-3 years in customer service and a relevant Bachelor's degree, showcasing strong communication skills and emotional intelligence. Full-time position, competitive salary offered.

Qualifications

• 2-3 years of customer service experience, preferably in healthcare or hospitality.
• Strong verbal and written communication skills.

Responsibilities

• Gather and respond to patient feedback.
• Collaborate with staff to resolve patient concerns.
• Prepare monthly and quarterly reports on patient feedback.

Skills

Customer service experience

Effective communication

Critical thinking

Emotional intelligence

Organizational skills

Education

Bachelor's degree in relevant field

Tools

Microsoft Office

Job description

A healthcare and hospitality service provider in Poughkeepsie seeks a Patient Experience Specialist to advocate for patients and enhance their experience. Key responsibilities include gathering feedback, resolving concerns, and collaborating with staff. Candidates should have 2-3 years in customer service and a relevant Bachelor's degree, showcasing strong communication skills and emotional intelligence. Full-time position, competitive salary offered.