Patient Experience Advocate

St. Luke's Hospital; Chesterfield (MO); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Day one benefits

Pension & 401K

Competitive pay

FSA/HSA options

PTO programs

Education assistance

Job summary

St. Luke’s Hospital in Missouri is seeking a Patient Liaison to serve as a neutral resource for resolving patient concerns and unmet needs across departments and sites of service.

The role emphasizes collaboration with leadership to coordinate investigations and mediations in alignment with our mission and values. The ideal candidate holds an Associates degree or higher in behavioral science or related fields, with demonstrated conflict resolution skills and healthcare experience.

Qualifications

• Education: Associates Degree or higher in Behavioral Science, Public Relations, or equivalent experience with demonstrated conflict resolution skills.
• Healthcare experience is required.

Responsibilities

• Acts as liaison between patients, families and all departments to resolve concerns.
• Coordinates investigations and mediations for timely clinical care resolution.

Education

Associates degree or higher in Behavioral Science, Public Relations or equivalent

Job description

St. Luke’s Hospital in Missouri is seeking a Patient Liaison to serve as a neutral resource for resolving patient concerns and unmet needs across departments and sites of service.

The role emphasizes collaboration with leadership to coordinate investigations and mediations in alignment with our mission and values. The ideal candidate holds an Associates degree or higher in behavioral science or related fields, with demonstrated conflict resolution skills and healthcare experience.