Patient Experience Advocate - Medical Assistant

Medical University of South Carolina; Columbia (SC); On-site; USD 25,000 - 39,000; Full time

Job summary

The Medical University of South Carolina seeks a Patient Experience Liaison to work with patients and families to address concerns and needs during treatment. This role interfaces with hospital teams and administration to resolve issues and optimize the overall patient experience and disposition planning.

Requires a high school diploma or equivalent, completion of an accredited medical assisting program, and current BLS certification. AMT/AAMA/NHA/NAHP/MedCA/CCMA/NCCT certifications preferred.

Qualifications

• High school diploma or equivalent.
• Completion of an accredited medical assisting program with six months CMA/RMA experience preferred.
• Must be certified through AMT, AAMA, NHA, NAHP, MedCA, CCMA, or NCCT.
• Current BLS required.

Responsibilities

• Conduces effective, targeted rounding to optimize care plan and dispositioning.
• Establishes rapport with patient and family to learn priorities and communicates findings to the care team.
• Responds to complaints and concerns and informs staff of issues.
• Works with departments to limit or resolve delays in service and communicates delays to patients and families.
• Uses trend analyses to advise teams on service action plans.
• Triages issues to management to improve service quality.
• Interacts with patients and families to reinforce satisfaction and meet experience goals.
• Identifies and implements systems to improve communication and outcomes.
• Advocates for patient self-determination and positive experiences.
• Assesses questions and concerns and communicates plans to appropriate staff in a timely manner.

Skills

Rapport building

Effective communication

Customer service

Positive attitude

Education

High school diploma or equivalent

Medical assisting program

Job description

The Medical University of South Carolina seeks a Patient Experience Liaison to work with patients and families to address concerns and needs during treatment. This role interfaces with hospital teams and administration to resolve issues and optimize the overall patient experience and disposition planning.

Requires a high school diploma or equivalent, completion of an accredited medical assisting program, and current BLS certification. AMT/AAMA/NHA/NAHP/MedCA/CCMA/NCCT certifications preferred.