Patient Experience Navigator

Medical University of South Carolina; Camden (SC); On-site; USD 25,000 - 39,000; Full time

Job summary

Medical University of South Carolina seeks a Patient Experience Liaison to support patients and families during hospital care. You will work across clinical teams to address concerns, learn patient priorities, and communicate needs effectively.

The role emphasizes resolving complaints, reducing delays, and advocating for patient-centered care, with follow-up after discharge and ongoing collaboration with staff to enhance overall experience.

Qualifications

• High school diploma or equivalent; medical assisting program preferred.
• One year of patient care experience preferred.
• BLS certification required or preferred.

Responsibilities

• Conducts targeted rounding to optimize care plan and dispositioning.
• Establishes rapport with patients and families to learn priorities and communicates findings.
• Responds to complaints and concerns and escalates as needed.
• Collaborates with departments to limit delays and communicates delays to patients.
• Uses trend analysis to advise service action plans.
• Triages issues to management to improve service.
• Interacts with patients and families to reinforce satisfaction and meet experience goals.
• Identifies and implements processes to improve communication and outcomes.
• Advocates for patient self-determination and timely updates.
• Maintains a positive and engaging attitude; conducts 24–48 hour post-discharge follow-up.

Skills

Communication skills

Customer service

Problem solving

Team collaboration

Multitasking

Education

High school diploma or equivalent

Medical assisting program

Tools

BLS certification

Job description

Medical University of South Carolina seeks a Patient Experience Liaison to support patients and families during hospital care. You will work across clinical teams to address concerns, learn patient priorities, and communicate needs effectively.

The role emphasizes resolving complaints, reducing delays, and advocating for patient-centered care, with follow-up after discharge and ongoing collaboration with staff to enhance overall experience.