Patient Experience Advocate & Resolution Specialist

Cooper University Health Care; Camden (NJ); On-site; USD 42,000 - 56,000; Full time

Job summary

Cooper University Health Care in South Jersey is seeking an experienced patient relations professional to expertly manage conflicts and resolutions under minimal supervision. You will coordinate patient and family problem resolution by actively listening to core issues and communicating follow-up steps to clinical teams with a professional demeanor.

You will document issues, monitor resolution status, and ensure regulatory compliance, collaborating with multiple departments to identify trends

Qualifications

• 3-5 years of customer service, hospital experience preferred.
• High School Diploma or Equivalent required; bachelor’s degree preferred.
• Certificate in Patient Relations or CPXP certification preferred.

Responsibilities

• Provide expertise in conflict management and resolution.
• Coordinate patient and family problem resolution using active listening.
• Communicate follow-up actions to clinical teams and maintain documentation.
• Identify trends in concerns and escalate to Risk Management when needed.
• Maintain professional demeanor in highly volatile situations and ensure regulatory compliance.

Skills

Customer service

Hospital experience

Education

High School Diploma or Equivalent

Bachelor's degree preferred

CPXP certification preferred

Job description

Cooper University Health Care in South Jersey is seeking an experienced patient relations professional to expertly manage conflicts and resolutions under minimal supervision. You will coordinate patient and family problem resolution by actively listening to core issues and communicating follow-up steps to clinical teams with a professional demeanor.

You will document issues, monitor resolution status, and ensure regulatory compliance, collaborating with multiple departments to identify trends