Patient Experience Advocate — Service Excellence

Cooper University Health Care; Camden (NJ); On-site; USD 40,000 - 66,000; Full time

Job summary

Cooper University Health Care in South Jersey seeks a Service Excellence Advocate to serve as a primary liaison between patients, families and hospital staff, promptly addressing care concerns and service issues.

The role focuses on enhancing the patient experience through proactive engagement, collaboration with clinical and administrative leadership, and resolving feedback to foster a patient-centered environment aligned with organizational goals.

Qualifications

• High School Diploma required; Bachelor’s degree preferred.
• 3-5 years of customer service in a hospital setting preferred.
• Significant Patient Advisor/Advocate experience may be considered in lieu of a bachelor’s degree; Spanish language ability is a plus for translation.

Responsibilities

• Serve as a primary liaison between patients, families and hospital staff to promptly address care concerns and service issues.
• Enhance the patient experience through proactive engagement and effective problem-solving.
• Collaborate with clinical and administrative leadership to ensure feedback is acted upon and drives improvements.
• Maintain a patient-centered environment that aligns with organizational goals.

Skills

Communication

Critical thinking

Conflict negotiation

Customer service

Education

High School diploma

Bachelor’s degree preferred

Tools

Microsoft 365

EPIC

RL Feedback module

Job description

Cooper University Health Care in South Jersey seeks a Service Excellence Advocate to serve as a primary liaison between patients, families and hospital staff, promptly addressing care concerns and service issues.

The role focuses on enhancing the patient experience through proactive engagement, collaboration with clinical and administrative leadership, and resolving feedback to foster a patient-centered environment aligned with organizational goals.