SERVICE EXCELLENCE SPECIALIST

Cooper University Health Care; Camden (NJ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Retirement plan

Job summary

Cooper University Health Care in Camden, New Jersey, seeks a Service Excellence Specialist to ensure patients' comfort during their hospital stay, conducting comfort rounds and addressing non-clinical needs.

The role emphasizes timely, compassionate service, connecting with patients twice daily to anticipate and facilitate their needs within a high-quality care environment. Prior experience in patient support is valued.

Qualifications

• 2 years required.
• High School Diploma.
• Bachelor's Degree Preferred.

Responsibilities

• Ensure patients' comfort during hospital stay.
• Conduct Comfort Rounds and address non-clinical needs.
• Coordinate with care team to ensure timely and compassionate service.

Education

High School Diploma

Bachelor's Degree Preferred

Job description

About Us

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description

The Service Excellence Specialist plays a key role in ensuring that patients' comfort and non-clinical needs are addressed during their hospital stay. This role focuses on conducting Comfort Rounds, connecting with patients twice daily to ensure they have what they need to feel comfortable and supported. The Service Excellence Specialist is responsible for facilitating service needs, addressing comfort concerns, and ensuring that each patient is attended to in a timely and compassionate manner.

Experience Required

• 2 years required

Education Requirements

• High School Diploma
• Bachelor's Degree Preferred