Patient Experience Advocate

CHRISTUS Health; Santa Fe (NM); On-site; USD 42,000 - 65,000; Full time

Job summary

CHRISTUS Health seeks a Patient Advocate to ensure dignity and outstanding service for patients and families. You will answer questions, attend rounds on inpatient floors and the ED, and coordinate with clinical staff to address patient experience concerns.

The role collaborates with Case Management and leadership to support Living Wills and healthcare decisions, requiring empathy, strong communication, and preferred bilingual skills.

Qualifications

• High school diploma or equivalent required.
• Five years experience in a medical environment.
• Excellent human relations and oral, written and listening skills required.
• Knowledge of roles of each hospital department.
• Excellent patient, family and community interaction skills.
• Bilingual skills preferred.

Responsibilities

• Available to patients and families to listen and provide assurance for outstanding customer service.
• Addresses patient complaints as they arise; documents and follows up with managers and directors.
• Interfaces with departments for patient needs (financial, security, lost articles, etc.).
• Rounds on all new inpatients providing comfort measures and information.
• Rounds in waiting areas and ED during delays or high volume to provide comfort and information.
• Communicates to Case Management for Living Wills, Power of Attorney for Healthcare, etc.
• Patient Advocates work with clinical staff to assure patient comfort and care.
• Leads follow up with patient or family member as communicated by the Advocate.

Skills

Customer service

Communication

Listening

Empathy

Education

High school diploma

Job description

CHRISTUS Health seeks a Patient Advocate to ensure dignity and outstanding service for patients and families. You will answer questions, attend rounds on inpatient floors and the ED, and coordinate with clinical staff to address patient experience concerns.

The role collaborates with Case Management and leadership to support Living Wills and healthcare decisions, requiring empathy, strong communication, and preferred bilingual skills.