Service Excellence Advocate

Cooper University Health Care; Camden (NJ); On-site; USD 40,000 - 66,000; Full time

Job summary

Cooper University Health Care in South Jersey seeks a Service Excellence Advocate to serve as a primary liaison between patients, families and hospital staff, promptly addressing care concerns and service issues.

The role focuses on enhancing the patient experience through proactive engagement, collaboration with clinical and administrative leadership, and resolving feedback to foster a patient-centered environment aligned with organizational goals.

Qualifications

• High School Diploma required; Bachelor’s degree preferred.
• 3-5 years of customer service in a hospital setting preferred.
• Significant Patient Advisor/Advocate experience may be considered in lieu of a bachelor’s degree; Spanish language ability is a plus for translation.

Responsibilities

• Serve as a primary liaison between patients, families and hospital staff to promptly address care concerns and service issues.
• Enhance the patient experience through proactive engagement and effective problem-solving.
• Collaborate with clinical and administrative leadership to ensure feedback is acted upon and drives improvements.
• Maintain a patient-centered environment that aligns with organizational goals.

Skills

Communication

Critical thinking

Conflict negotiation

Customer service

Education

High School diploma

Bachelor’s degree preferred

Tools

Microsoft 365

EPIC

RL Feedback module

Job description

About Us

AtCooper University Health Care,our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description

The Service Excellence Advocate serves as a key liaison between patients, families, and hospital staff, ensuring that patient care concerns and service issues are promptly addressed. This role focuses on enhancing the patient's experience through proactive engagement, effective problem-solving, and collaboration with clinical and administrative leadership. The Service Excellence Advocate is responsible for resolving patient and family concerns, ensuring that feedback is appropriately acted upon, and fostering a patient-centered environment that aligns with organizational goals.

Experience Required

• 3-5 years preferred.
• Customer service experience in a hospital setting is preferred.

Education Requirements

• High School Diploma required.
• Bachelors preferred.
• Significant Patient Advisor/Advocate experience may be considered in lieu of a bachelor’s degree.Preferred speaks Spanish/ability to translate medical information.

Special Requirements

• Communication – Ability to communicate with patients, visitors and coworkers.
• Critical thinking/problem solver, complaint management, conflict negotiation, cultural broker, self-motivated, Excellent oral and written communication skills, good listener, professional manner, respectful, service commitment to customers, requiring limited supervision once trained.
• Ability to function at a high level in a fast paced environment.
• Moderate ability/Skill with Microsoft 365 (Teams, Outlook, Excel, Powerpoint).
• Experience with EPIC and RL Feedback module a plus.

Salary Min ($)

USD $29.00

Salary Max ($)

USD $48.00