Patient Experience Advocate

Houston Methodist; Baytown (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Houston Methodist Baytown Hospital seeks a Patient Liaison to advocate for patients, interpret policies, and coordinate resolution of complaints from patients and families. The role supports liaison between hospital administration, physicians and staff to ensure a positive patient experience from admission through discharge.

The position emphasizes effective communication, crisis management, and documenting interactions while maintaining records and utilizing health care information systems.

Qualifications

• Bachelor’s degree required.
• Two years experience as a patient liaison or comparable health care/customer service/conflict resolution experience.
• Excellent communication skills with patients, families, and staff.

Responsibilities

• Meets and rounds on all new patients and directs them to appropriate resources.
• Communicates with department management regarding problems and trends in service.
• Interacts with patients, families and visitors to provide support and problem solving.
• Contributes to improvement of department scores for employee engagement.

Skills

Communication skills

Crisis management

Customer service

English language proficiency

Documentation

Education

Bachelor’s degree

Tools

Microsoft Office

Health care information systems

Job description

Houston Methodist Baytown Hospital seeks a Patient Liaison to advocate for patients, interpret policies, and coordinate resolution of complaints from patients and families. The role supports liaison between hospital administration, physicians and staff to ensure a positive patient experience from admission through discharge.

The position emphasizes effective communication, crisis management, and documenting interactions while maintaining records and utilizing health care information systems.