Patient Experience Advocate

Memorial Hermann; Cypress (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Memorial Hermann is seeking a Patient Relations Liaison to serve as the primary conduit between patients, families and hospital staff, ensuring clear communication and timely resolution of concerns in a fast-paced healthcare environment.

The role leads patient experience initiatives, educates staff on service standards, and coordinates with physicians and administration to maintain compassionate, personalized care.

Qualifications

• Bachelor's degree or 3 years related healthcare experience.
• Healthcare experience required.
• Strong communication and presentation skills.
• Ability to work in high-stress environment and manage multiple tasks.
• Proficient in MS Office and related software.

Responsibilities

• Directs daily patient visitation and handles grievances.
• Acts as liaison between patients, families, staff, and physicians.
• Investigates and coordinates resolutions to patient grievances or concerns.
• Manages projects and improvements (e.g., Patient Station, VIP program).
• Leads customer service training and mentors staff.
• Ensures policy compliance and safety within budget.
• Oversees Patient Relations volunteers and delivers quality service.
• Promotes compassionate, personalized patient experiences.

Skills

Patient relations experience

Healthcare experience

Customer service skills

Interpersonal skills

Ability to interact with all levels

MS Office

Education

Bachelor's degree in related field

Three years related experience

Tools

MS Office

Desktop publishing

Job description

Memorial Hermann is seeking a Patient Relations Liaison to serve as the primary conduit between patients, families and hospital staff, ensuring clear communication and timely resolution of concerns in a fast-paced healthcare environment.

The role leads patient experience initiatives, educates staff on service standards, and coordinates with physicians and administration to maintain compassionate, personalized care.