Patient Experience & Access Specialist

UPMC; York, Northern (York County, KY); Hybrid; USD 32,000 - 46,000; Full time

Job summary

UPMC in York, PA is seeking a Patient Services Representative to warmly welcome patients, explain copayments, collect payments, update demographics, and schedule follow-up appointments within the care continuum.

You will guide patients through self-arrival tech or desk check-in, verify insurance benefits, connect to advocacy resources, and promote the MyUPMC portal while ensuring HIPAA compliance and service excellence.

Responsibilities

• Welcome patients upon arrival
• Guide patient through self-arrival technology or desk check-in
• Collect copayments and any other patient payments at point of service
• Confirm and/or update patient registration information at checkout
• Schedule follow-up appointments within the practice at checkout
• Schedule or connect patient to resources to schedule ancillary services at checkout
• Help patients navigate the healthcare system with clear instructions
• Provide follow-up to unresolved patient questions to ensure continuity of care
• Register patients in Biometrics program and explain benefits
• Promote MyUPMC patient portal and assist with registration
• Assist patients in education of financial responsibility and connect to advocacy resources
• Verify insurance benefits with carriers via online systems or phone
• Obtain signature for consent to treatment and financial responsibility per HIPAA
• Distribute/triage phone calls to other areas or clinicians
• Assist with administrative duties including scanning medical records and faxes
• Stay informed on navigation/usability of UPMC Patient Portal and communicate how to use it

Job description

UPMC in York, PA is seeking a Patient Services Representative to warmly welcome patients, explain copayments, collect payments, update demographics, and schedule follow-up appointments within the care continuum.

You will guide patients through self-arrival tech or desk check-in, verify insurance benefits, connect to advocacy resources, and promote the MyUPMC portal while ensuring HIPAA compliance and service excellence.