Patient Services Advocate - Warm Check-In & Finance Help

UPMC; Pittsburgh (Allegheny County); On-site; USD 33,000 - 45,000; Full time

Job summary

UPMC in Pittsburgh is seeking a Patient Services Representative to welcome patients, educate them on copayments and financial obligations, collect payments, schedule appointments, and update patient information. You will promote MyUPMC and help connect patients to financial resources.

The role emphasizes delivering a positive, high-quality patient experience and coordinating with clinical teams to resolve issues.

Responsibilities

• Greet patients warmly, guide them through self-arrival technology or check-in, and collect copayments at the point of service.
• Confirm/update patient information, schedule follow-up appointments, and connect patients to resources for ancillary services.
• Provide clear instructions, follow up on unresolved patient needs, and take appropriate action for service recovery.
• Register patients for Biometrics, promote MyUPMC, assist with financial education, verify insurance, and obtain consent forms.

Skills

Greet patients

Cash handling

Appointment scheduling

Phone support

Data entry

Job description

UPMC in Pittsburgh is seeking a Patient Services Representative to welcome patients, educate them on copayments and financial obligations, collect payments, schedule appointments, and update patient information. You will promote MyUPMC and help connect patients to financial resources.

The role emphasizes delivering a positive, high-quality patient experience and coordinating with clinical teams to resolve issues.