Patient Services Representative - Complete Primary Care Associates

UPMC; Pittsburgh (Allegheny County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Free parking

Growth opportunities

Excellent benefits

Pleasant work environment

Friendly team

Job summary

UPMC in Pittsburgh is seeking a full-time Patient Service Representative for the Complete Primary Care Associates - South Side team. The role is Monday–Friday, 8:00 a.m.

to 4:30 p.m., with no weekends or holidays, and involves welcoming patients and guiding them through check-in procedures. You will collect copayments, verify insurance, schedule follow-ups, and help patients access MyUPMC, while promoting consumer-friendly technologies and ensuring a positive patient experience across UPMC

Qualifications

• Greeting patients and guiding them through check-in or self-arrival options.
• Handling copayments and other payments at point of service.
• Verifying/ updating patient demographics and insurance information.

Responsibilities

• Provide a warm greeting for all patients.
• Guide patient through use of self-arrival technology or check-in at desk.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and/or update patient registration information at checkout and schedule follow-up appointments.
• Provides follow-up to unresolved patient questions or needs to ensure continuity of care.
• Understands service recovery principles and take action to recover from service gaps.
• Promote MyUPMC patient portal and assist patients with registration.
• Confirm/verify insurance benefits with carriers via online systems or phone.
• Obtain signature for consent to treatment and financial responsibility per HIPAA rules.
• Performs other duties as assigned.

Skills

Customer service

Healthcare experience

Cash handling/payments

Communication

Job description

Join our team of Life Changers!

UPMC is hiring a full-time Patient Service Representative to the Complete Primary Care Associates - South Side team/office in Pittsburgh.

Shift/Hours: Monday-Friday from 8am-4:30pm - No weekends or holidays!

Travel: Up to 25% travel may be required to assist other local Complete Primary Care offices to assist with staffing needs and support. *HM will discuss further details during the interview process

Free parking, opportunities for growth/advancement, excellent benefits, a pleasant work environment, and friendly team are just a few of our perks.

Purpose

The Patient Services Representative serves as the first point of contact for patients, warmly welcoming them upon arrival and ensuring a positive and seamless experience throughout their visit. This role is responsible for promoting the use of consumer‑friendly technologies, educating patients on copayments and financial responsibilities, collecting payments when applicable, updating demographic and insurance information, and scheduling follow‑up appointments across the continuum of care. The Patient Services Representative also connects patients with financial advocacy resources as needed and consistently demonstrates strong customer service skills, contributing to a culture of service excellence and ensuring patients and their families receive the desired UPMC Experience across UPMC physician practices, hospitals, and outpatient surgery departments.

Responsibilities

• Provide a warm greeting for all patients.
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and/or update patient registration information at checkout and schedule follow-up appointments.
• Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
• *Performs in accordance with system-wide competencies/behaviors
• *Performs other duties as assigned.