Patient Services Representative, Allison Park

UPMC; Allison Park (PA); On-site; USD 35,000 - 45,000; Full time

Job summary

UPMC’s Rehabilitation Institute in Allison Park is seeking a full-time Patient Services Representative to join our team. The role offers Mon/Wed 9am-5:30pm and Tue/Thu/Fri 7am-3:30pm shifts, with no weekends or holidays.

You will welcome patients, educate them on copayments and financial obligations, and collect payments when applicable. You will schedule follow-up appointments, update demographics and insurance information, and connect patients to financial advocacy resources as needed,

Qualifications

• Welcomes patients on arrival and maintains a friendly, professional demeanor.
• Educates patients about copayments and financial obligations.
• Collects payments when applicable and processes transactions accurately.
• Schedules follow-up appointments within the continuum of care.
• Verifies and updates patient demographics and insurance information.
• Promotes use of the MyUPMC portal and navigates patient portal registration.

Responsibilities

• Provide a warm greeting for all patients.
• Guide patients through self-arrival technology or check-in at desk.
• Collect copayments and other payments at point of service.
• Confirm and update patient registration information at checkout.
• Schedule follow-up appointments within the practice at checkout.
• Assist patients in scheduling ancillary services or connecting to resources.

Job description

The Rehabilitation Institute is seeking a full time Patient Services Representative to join the team at our Allison Park clinic! This position will work a schedule of Mon/Wed 9am-5:30pm, Tues/Thur/Fri 7am-3:30pm. A perk of this position is that it does not require any weekends or holidays!

A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.

Responsibilities:

• Provide a warm greeting for all patients
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
• Collect copayments and any other applicable patient payments at the point of service
• Confirm and/or update patient registration information at checkout
• Schedule follow-up appointments within the practice at checkout
• Schedule or connect patient to resources to schedule for ancillary services at checkout
• Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Register patients in Biometrics (fingerprint recognition) program and explain benefits
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
• Appropriately distribute / triage phone calls to other areas and / or clinical providers
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
• Stays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.