Patient Services Representative

UPMC; Sewickley (Allegheny County); On-site; USD 45,000 - 60,000; Full time

Job summary

UPMC is seeking a Patient Services Representative to welcome patients, explain copayments and financial obligations, collect payments, and schedule appointments. The role involves guiding patients through self-check-in technology, promoting MyUPMC, and connecting families with financial resources to support a positive patient experience.

The position requires strong communication and administrative support across locations, with occasional travel to CHP sites to assist staffing needs and

Responsibilities

• Greet patients and guide them through self-arrival technology and check-in.
• Collect copayments and explain financial obligations.
• Schedule follow-up appointments and update patient information.
• Verify insurance information and obtain consent forms.
• Assist with administrative tasks and support service recovery as needed.

Tools

MyUPMC

Job description

A Patient Services Representative welcomes patients, educates them on copayments and financial obligations, collects payments, schedules appointments, and updates patient information. They promote new technologies, connect patients to financial resources, and foster a culture of service excellence, ensuring a positive UPMC experience for patients and families.

This position will work Monday through Friday daylight shifts

Occasional travel to other CHP locations may be required to assist with staffing needs

Responsibilities:

• Greet patients warmly, guides them through self-arrival technology or check-in, and collects copayments at the point of service.
• Confirm/update patient information, schedule follow-up appointments, and connect patients to resources for ancillary services.
• Provide clear instructions, follow up on unresolved patient needs, and take appropriate action for service recovery.
• Register patients for Biometrics, promote MyUPMC, assist with financial education, verify insurance, and obtain consent forms.
• Handle phone calls, assist with administrative tasks, and other duties as needed.