Patient Services Representative

UPMC Mercy Health Center; Pittsburgh (Allegheny County); On-site; USD 21,000 - 28,000; Part time

Job summary

UPMC Mercy Hospital is seeking a Patient Services Representative for a part-time role of 20 hours per week, with shifts Monday through Friday during office hours. You will welcome patients, explain copayments, collect payments, update registrations, and help patients navigate scheduling and insurance processes.

The position involves promoting the patient portal, verifying benefits, assisting with financial responsibility, and ensuring HIPAA-compliant handling of information in a supportive care

Qualifications

• Welcoming patients upon arrival and guiding self-check-in options.
• Educating patients on copayments and collecting payments at the point of service.
• Scheduling follow-up appointments within the practice at checkout.
• Verifying insurance benefits and updating patient demographics.
• Promoting MyUPMC patient portal and HIPAA-compliant privacy practices.

Responsibilities

• Provide a warm greeting for all patients. Guide patients through use of self-arrival technology or check-in at the desk depending on patient preference.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and/or update patient registration information at checkout. Schedule follow-up appointments within the practice at checkout
• Schedule or connect patient to resources to schedule for ancillary services at checkout. Help patients navigate the healthcare system by providing clear and understandable instructions.
• Provide follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Understand the principles of service recovery and be both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Register patients in Biometrics (fingerprint recognition) program and explain benefits. Promote MyUPMC patient portal and assist patients in registration when applicable
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed. Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
• appropriately distribute / triage phone calls to other areas and / or clinical providers.
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
• Stay informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicate what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.

Job description

Join our team at UPMC Mercy Hospital as a Patient Services Representative. This role is a part-time position working 20 hours a week. Shifts will be during office hours, Monday through Friday.

As a Patient Services Representative, you will be responsible for welcoming patients upon arrival, educating patients on their copayments and financial obligations and collecting payments when applicable. Additionally, you may assist with scheduling appointments, connecting patients to financial advocacy resources when appropriate, updating patients' demographics and insurance coverage information, and promoting an overall culture of service excellence.

Responsibilities

• Provide a warm greeting for all patients. Guide patients through use of self-arrival technology or check-in patient at the desk depending on patient preference.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and/or update patient registration information at checkout. Schedule follow-up appointments within the practice at checkout
• Schedule or connect patient to resources to schedule for ancillary services at checkout. Help patients navigate the healthcare system by providing clear and understandable instructions.
• Provide follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Understand the principles of service recovery and be both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Register patients in Biometrics (fingerprint recognition) program and explain benefits. Promote MyUPMC patient portal and assist patients in registration when applicable
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed. Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
• Appropriately distribute / triage phone calls to other areas and / or clinical providers.
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
• Stay informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicate what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.