Patient Access Navigator

Intermountain Healthcare; Denver (CO); On-site; USD 25,000 - 33,000; Full time

Job summary

Intermountain Healthcare's Downtown Medical Center in Denver seeks a Patient Service Representative to be the first point of contact for patients. You will greet, check-in/out, verify demographics and insurance, and schedule visits and diagnostic tests.

The role emphasizes accurate data entry in the EMR, accepting payments, educating patients on financial assistance, and protecting PHI while delivering excellent customer service.

Qualifications

• Six months of customer service experience.
• Basic computer skills involving word processing and data entry.
• Professional demeanor with strong interpersonal and communication skills.
• Multilingual abilities preferred.

Responsibilities

• Greet and check-in/out patients in person or by phone; verify demographics and insurance details.
• Document all interactions accurately in the EMR and coordinate with care teams.
• Schedule appointments for visits, procedures, tests, referrals, and consultations.
• Obtain insurance cards, IDs, and signatures; assist with forms for regulatory and billing needs.
• Educate patients on financial assistance and collect payments according to policy.

Skills

Customer service

Interpersonal skills

PHI privacy

Data entry

Education

High school diploma or GED

Tools

EMR systems

Job description

Intermountain Healthcare's Downtown Medical Center in Denver seeks a Patient Service Representative to be the first point of contact for patients. You will greet, check-in/out, verify demographics and insurance, and schedule visits and diagnostic tests.

The role emphasizes accurate data entry in the EMR, accepting payments, educating patients on financial assistance, and protecting PHI while delivering excellent customer service.