Clinical Trials Enrollment Coordinator - Multisite Outreach

Dm Clinical Research Group; Sugar Land (TX); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Dm Clinical Research Group in Sugar Land, TX is seeking an Enrollment Coordinator to educate patients about studies and enrollment opportunities, matching them with suitable trials.

You will liaise between site and enrollment teams, identify eligible patients, coordinate scheduling, and educate on the DM Ambassador program, with follow-up to obtain referrals and maintain records across medical history and ROI processes.

Qualifications

• High School Diploma or GED required.
• 2+ years of customer service experience.
• 1+ year in a health or medical-related work environment (e.g. Dr. Office, clinic, medical-related call center).
• 6+ months of in-person sales experience (in any industry).

Responsibilities

• Acts as a liaison between site staff and enrollment staff ensuring transparent and impartial communication between both stakeholders, streamlining decision-making and processes around patient scheduling and enrollment, and an overall improved initiative towards achieving business goals.
• Partners with enrollment leadership and site physician(s) to identify and schedule eligible patients from the physician’s practice for priority and assigned study focuses based on current and upcoming business initiatives and/or goals.
• When applicable, coordinates with confirmation specialist(s) to manage operational oversight of same-day scheduled patients including communication and awareness around patient arrival, updating of trackers and systems with regard to appointment details and patient contact attempts.
• Educates patients on the DM Ambassador program, enrolls patients in the program, and regularly follows up with enrolled ambassadors to obtain referral information.
• When applicable, collaborates with site staff to retain/reschedule those patients completing a current study with DM.
• Partners with enrollment leadership and MR team ensuring all necessary medical history/documents are requested and obtained (including initial ROI completion, follow-up, etc.).
• Any other tasks assigned by Patient Enrollment or site management

Skills

Bilingual (Spanish)

Verbal communication

Written communication

Multitasking

Organization

Education

High School Diploma or GED

Job description

Dm Clinical Research Group in Sugar Land, TX is seeking an Enrollment Coordinator to educate patients about studies and enrollment opportunities, matching them with suitable trials.

You will liaise between site and enrollment teams, identify eligible patients, coordinate scheduling, and educate on the DM Ambassador program, with follow-up to obtain referrals and maintain records across medical history and ROI processes.