Enrollment Coordinator

DM Clinical Research; Tomball (TX); Vor Ort; USD 42.000 - 56.000; Vollzeit

Zusammenfassung

DM Clinical Research is seeking an Enrollment Coordinator in Tomball, TX. You will educate patients about studies, enroll ambassadors, and coordinate enrollment activities to support study enrollment goals.

As a liaison between site staff and enrollment teams, you will manage patient schedules, prescreening, and referrals while maintaining accurate records and clear communication across all stakeholders.

Qualifikationen

• High School Diploma or GED required.
• 2+ years of customer service experience.
• 1+ year in health/medical-related work environment.
• 6+ months of in-person sales experience.
• Bilingual preferred (Spanish).
• Flexibility to work from multiple locations.
• Excellent verbal and written communication skills.

Aufgaben

• Acts as a liaison between site staff and enrollment staff ensuring transparent and impartial communication between both stakeholders, streamlining decision-making and processes around patient scheduling and enrollment, and an overall improved initiative towards achieving business goals.
• Partners with enrollment leadership and site physician(s) to identify and schedule eligible patients from the physician’s practice for priority and assigned study focuses based on current and upcoming business initiatives and/or goals.
• When applicable, coordinates with confirmation specialist(s) to manage operational oversight of same-day scheduled patients including communication and awareness around patient arrival, updating of trackers and systems with regard to appointment details and patient contact attempts.
• Educates patients on the DM Ambassador program, enrolls patients in the program, and regularly follows up with enrolled ambassadors to obtain referral information.
• When applicable, collaborates with site staff to retain/reschedule those patients completing a current study with DM.
• Partners with enrollment leadership and MR team ensuring all necessary medical history/documents are requested and obtained (including initial ROI completion, follow-up, etc.).
• Any other tasks assigned by Patient Enrollment or site management

Kenntnisse

Bilingual Spanish

Communication skills

Multitasking

Attention to detail

Ausbildung

High School Diploma or GED

Jobbeschreibung

The Enrollment Coordinator is responsible for educating patients and potential patients on the company and the studies we are enrolling for with the goal of finding a compatible study for enrollment.DUTIES & RESPONSIBILITIESActs as a liaison between site staff and enrollment staff ensuring transparent and impartial communication between both stakeholders, streamlining decision-making and processes around patient scheduling and enrollment, and an overall improved initiative towards achieving business goals.Partners with enrollment leadership and site physician(s) to identify and schedule eligible patients from the physician’s practice for priority and assigned study focuses based on current and upcoming business initiatives and/or goals.When applicable, coordinates with confirmation specialist(s) to manage operational oversight of same-day scheduled patients including communication and awareness around patient arrival, updating of trackers and systems with regard to appointment details and patient contact attempts.Educates patients on the DM Ambassador program, enrolls patients in the program, and regularly follows up with enrolled ambassadors to obtain referral information.When applicable, collaborates with site staff to retain/reschedule those patients completing a current study with DM.Partners with enrollment leadership and MR team ensuring all necessary medical history/documents are requested and obtained (including initial ROI completion, follow-up, etc.).Any other tasks assigned by Patient Enrollment or site managementKNOWLEDGE & EXPERIENCEEducation:High School Diploma or GED requiredExperience:2+ years of customer service experience1+ year in a health or medical-related work environment (i.e. - Dr. Office, clinic, medical-related call center, etc.)6+ months of in-person sales experience (in any industry/capacity)Credentials:N/AKnowledge and Skills:Bilingual (Spanish) preferredFlexibility to work from multiple locationsExcellent verbal and written communication skillsAbility to multitaskStrong organization skills and attention to detailKPI & Success Metrics# of Patients Identified# of Patients Successfully Contacted# of Patients Completed Prescreens# of Patients Completed Screens# of Patients Randomized